Contact

The address

Write to [email protected]. A person reads it and answers in plain language, usually inside a couple of working days.

What we can answer

• Anything published on this website — a figure, a claim, a page that reads wrong
• Which package covers which supply, and how the sixty day window is counted
• Where any product fact on this site came from

What belongs with the seller

• Payments, receipts and order numbers
• Delivery, tracking and damaged parcels
• Refunds under the guarantee

All of those are handled by the seller's support team, reachable from the checkout. We hold no access to orders placed there, so routing one through us only adds a step. Keep the confirmation email — the order number in it is the first thing they will ask for.

Corrections

The most useful message this inbox receives is one pointing at a mistake. Name the page and the detail and it gets checked against the label or the checkout that day, then corrected or explained back to you.

How long it takes

There is no ticket system and no automatic acknowledgement. One inbox, read in order, usually in the evening. A question about a figure printed here comes back quickly; one that has to be checked against the seller's checkout may take an extra day.

Language

English only, and written by somebody who reads it rather than pushed through a translation engine. A message in another language will still be read, but the answer comes back in English.

What we will not do

We will not tell you whether a supplement suits you. We are not in a position to know, and pretending otherwise would be dishonest. We will not chase the seller on your behalf either — their team answers a buyer far faster than a third party relaying messages.